Business Analyst (Operational Focus) Contract: up to 12 month immediate start Salary negotiable The Business Analyst (BA) plays a key operational role in supporting the GM and DGM and PM in the project delivery, testing, documentation, and process improvement across the Society. Key Responsibilities Testing & Quality Assurance Develop, document, and maintain test scripts Execute system and user acceptance testing (UAT) Support defect tracking, resolution, and retesting Provide test training and guidance to stakeholders Training & Support Design and deliver training sessions for systems and processes Develop training materials, including user guides and manuals Act as a point of contact for user support and queries Documentation Draft and maintain policies and procedures Create clear, structured process documentation Ensure documentation aligns with business and compliance requirements Data & Systems Support Work with Excel and other tools to prepare and structure data for database inpu...