MUST HAVES:

Knowledge and experience with the following Fixing Long-Term Act 2021, Digital Service Standard, Ontario Design System, Service Design Playbook.

Conducting comprehensive user research with relevant end-user groups, as per Service Design Playbook (e.g., interviews, card sorting, empathy mapping).

Demonstrated strong interpersonal, verbal, and written communication, and presentation skills

Applying re-engineering/lean concepts to promote business improvements through alternative, cost effective service delivery approaches

Highly proficient using MS Office products and collaborative tools such as Miro

Title

Business Analyst

Description

Technical

· Lead and conduct business analysis at varying levels of detail with relevant stakeholders, appropriate to the project and phases of project, aligning with OPS Unified P...