About the Job

The Business Analyst plays a key role in enhancing customer interaction experiences and operational efficiency. This position focuses on analyzing user behavior, optimizing interaction flows, and supporting the design and continuous improvement of automated, user-facing solutions.

The role bridges business needs with technical execution, ensuring solutions are intuitive, scalable, and aligned with user expectations. Through close collaboration with cross‑functional teams, the Business Analyst drives improvements in user journeys, system performance, and overall experience outcomes, particularly in digital and interaction‑driven environments.

As a Business Analyst, You Will…

• Gather and analyze business and user interaction requirements, translating them into clear functional specifications.
• Map and document end‑to‑end user journeys, identifying opportunities for optimization and automation.
• Analyze user in...