Join Birchwood as a Warranty Administrator, dedicated to improving service department operations and customer satisfaction. Support service consultants and manage warranty claims effectively in this critical role.
Reporting to the Fixed Operations Manager, the Warranty Administrator supports daily service operations. You will oversee the customer loaner fleet, process internal work orders, and ensure timely warranty claim submissions. Your role is fundamental in fostering collaboration for enhanced service delivery.
Key Responsibilities:
• Administer the customer loaner fleet efficiently
• Process internal work orders accurately
• Submit warranty claims to manufacturers on time
• Utilize warranty schedule for managing appointments
• Work closely with Service Consultants for best outcomes
Requirements:
• Proven experience in dealership service or parts
• Strong relationship-building skills for customer service
• High attention to detail for task manageme...