Position Summary

We are seeking a detail-oriented and highly communicative Billing Operations Specialist to support our growing Billing department. This role is responsible for generating invoices, managing customer accounts, and conducting high-volume outbound communication via phone and SMS to resolve billing matters.

The ideal candidate is comfortable working in a fast-paced environment, enjoys speaking with customers, and has strong organizational and analytical skills.

Essential Duties and Responsibilities

• Generate and send accurate, timely invoices to customers
• Manage high-volume outbound calls to collect payments and resolve billing inquiries
• Communicate with customers via SMS and phone to follow up on outstanding balances
• Investigate and resolve billing discrepancies, disputes, and account issues
• Maintain detailed and accurate records of customer interactions and account status
• Uti...