Your Role as a Bilingual Customer Advisor:

• Respond and record consumer inquiries/questions raised through free phone lines for customers;

• Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;

• Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;

• Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;

• Troubleshoot through the use of open questions, support documents, and system training;

• Offer recommendations to common problems or frequently asked questions.

Requirements

• High School Diploma or Higher

• Native/Fluent German or Portuguese or Czech

• Good level of English, C1;

• Good Problem-Solving Ski...