Role overview

As a Bilingual Support Specialist for EV Charging at ChargeLab , your primary role will be to assist EV drivers and site hosts by providing support in both English and French . You’ll troubleshoot technical and payment‑related issues, explain our products, and resolve inquiries via phone, chat, and email — ensuring a seamless experience across all channels.

This role is hands‑on and customer‑focused, ideal for someone who thrives in real‑time problem‑solving and delivering a great user experience. You’ll work cross‑functionally with Support, Engineering, and Product teams to resolve issues and drive continuous improvement. A strong focus on efficiency, quality, and customer satisfaction is essential.

As part of a growing team in a fast‑moving industry, you'll have opportunities to learn, grow, and contribute to a more sustainable future.

Schedule

This position is primarily based on‑site at our Etobicoke, T...