Join Lightspeed as a Bilingual Technical Specialist in Montreal, Quebec, offering white-glove support for strategic accounts. Provide technical expertise and optimize client operations for top-tier merchants.
In this key role, you will collaborate closely with Strategic Account Management and Product teams to address deep-dive technical challenges. Your focus on delivering exceptional customer service will help strengthen account partnerships and drive product adoption. Work directly with clients, ensuring their unique needs are met while providing comprehensive training on Lightspeed’s software.
Key Responsibilities:
• Deliver exceptional technical support via multiple channels
• Identify and recommend best practices for efficiency
• Collaborate with Implementation teams for smooth transitions
• Manage daily operations with Strategic Account Managers
• Conduct proactive account health syncs and training sessions
Requirements:
• Experience in technical suppor...