Job Requisition ID: 12030

Position Status: Permanent Full Time

Position Type: Hybrid

Office Location: Ottawa (ON); Montreal (QC)

Travel Requirement: Limited

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): CBC

Security Requirement: Reliability Status

Salary: Our salaries generally range from $ 104,180.28 to $ 130,225.36 and are based on qualifications and experience.

About the role

Join the Infrastructure and Operations team in the Bilingual Senior IT Operations Monitoring & Service Insights Specialist position. You will be responsible for the advanced configuration, operation, and continuous improvement of Incident Management and related ITSM processes, while ensuring end-to-end service visibility through proactive, enterprise-wide monitoring (infrastructure, network, certificates and applications).