Enhance client relations as a Bilingual Senior Specialist in Quebec City, focusing on multi-unit mortgage loans. Elevate service and operational improvements in a hybrid work model.

In this permanent role, you will leverage your extensive experience to develop strong partnerships with lenders while ensuring a consistent approach to mortgage loan delivery. Key tasks include analyzing market trends, measuring client satisfaction, and providing insights that align with corporate goals.

Key Responsibilities:
• Monitor and enhance Lender Engagement Plans
• Analyze client satisfaction and market trends
• Address operational issues with clear guidance
• Maintain consistency with lending offices
• Mentor the multi-unit Customer Relationship Management team

Requirements:
• Degree in a relevant discipline required
• At least 7 years in client operations
• Background in multi-unit mortgage loan insurance
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