**Duties & Responsibilities:**

+ Provides high quality on-line and telephone assistance to all customers including brokers/agent and their uplines
+ Provides high quality handling of customer inquiries, via mail, e-mail and chat sessions
+ Resolves inquiries and issues relating to all aspects of broker/ agent business:
+ Broker/Agent questions and issues regarding member eligibility, benefits, claims process, as well as product questions and various other customer support functions
+ Broker/Agent questions and issues regarding onboarding, recertification and commissions,
+ Makes recommendations to management concerning problems, problem trends and process improvement
+ Maintains an open exchange of information with internal and external customers
+ Works with the Quality Assurance team to understand, track and trend quality performance issues
+ **Works a flexible schedule including a late shift and weekends, and as needed during the Annual Open Enrollm...