Join CI Financial as a Bilingual Quality Assurance Analyst in Ontario to enhance client experiences. This full-time role emphasizes systematic evaluations and personalized feedback for service excellence.
In your role as a Bilingual Quality Assurance Analyst at CI Wealth, you will play a crucial part in fostering exceptional client interactions. Your responsibilities will ensure quality monitoring and evaluation across various communication channels. Utilizing your bilingual skills and ability to analyze trends, you will contribute to improving service quality and team performance through detailed feedback and training programs.
Key Responsibilities:
• Execute Quality Evaluations for calls, emails, and chats
• Provide coaching and feedback on customer service metrics
• Document evaluation outcomes and analyze performance data
• Collaborate with management to enhance service offerings
• Assist in onboarding and training best practices
Requirements:
• Strong un...