DWF Group is looking for a Bilingual IT Support Analyst to enhance connectivity and efficiency through superior technical assistance. Fluent communication in English and French is a must.
This role at DWF offers the chance to work within an innovative environment committed to professional growth and teamwork. You will address various IT requests, perform root cause analyses, and train staff on IT systems. With a background in computer systems and hands-on IT support experience, you'll play a crucial role in ensuring our IT systems operate smoothly for all users.
Key Responsibilities:
• Provide first-line support and escalate complex requests
• Analyze and resolve software and hardware problems
• Oversee IT training for staff and contractors
• Maintain documentation for IT setups and user guidelines
• Monitor ticketing system for support trends
Requirements:
• Minimum two years of IT support experience
• Fluency in English and French is essential
• Degre...