Overview

Working within a dynamic team and supporting a broad network of Ford/Lincoln dealers, the Bilingual (French/English) Customer Service Representative - Account Maintenance plays a critical role in managing our early-stage delinquency portfolio. In this role, you aren’t just providing service; you are a financial problem-solver. You will work directly with customers to understand the root causes of account delinquency, negotiate sustainable payment arrangements, and provide the professional expertise needed to help our customers get back on track while working to advance Ford Credit Canada’s reputation as a customer-focused lender, providing personalized service and professional expertise.

Responsibilities

• Manage Early-Stage Delinquency: Proactively contact customers with past-due accounts to identify reasons for delinquency and provide tailored solutions to resolve outstanding balances.
• Negotiate Payment Solutions: Use professio...