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Position Details
Description
:
KEY ACCOUNTABILITIES
CUSTOMER
Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function / partner to facilitate resolution and ensure that service quality is maintainedIdentify opportunities to improve service delivery and support process improvement initiativesSupport partners with incoming transactions, validating information as needed to perform adjustments within authority levels Develop and maintain working relationships with customers, partners and vendors including responding to questions and / or concerns in an effective and timely mannerSHAREHOLDER
Complete assigned workload to meet SLA requirements for servi...