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Bilingual English-German Customer…

Company: Callnovo

Location: Toronto, London

Posted: March 23, 2026

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Position Details

Job Title: Bilingual English-German Customer Support Specialist (Software Project)

Location: Remote (Work hours: CET 9 am – 6 pm)


Company: Callnovo Inc.


Overview:


We are seeking a dedicated and skilled Bilingual English-German Customer Support Specialist to join our team for a software project. The ideal candidate will have excellent communication skills, technical expertise, and the ability to provide exceptional customer service.


Responsibilities:

  • Respond to customer requests, translators, resellers, and system administrators regarding the use of Avanquest’s PDF B2B products.

  • Analyze basic issues by recreating customer environments and conducting remote meetings.

  • Write problem summaries to facilitate faster processing and collaborate directly with the development team for product improvements.

  • Develop quick solutions or workarounds for customer issues.
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