Join the team as a Bilingual Customer Support Specialist and provide unparalleled support in both English and French. Your communication and problem-solving skills will shine as you assist customers and enhance their experience.
This full-time role involves processing customer orders and providing expert product recommendations. You will engage with customers through multiple channels while receiving specialized training to enhance your expertise. Build lasting business relationships and effectively recommend solutions tailored to individual needs.
Key Responsibilities:
• Efficiently process customer orders
• Provide product and shipping inquiries support
• Build rapport via phone, chat, and email
• Understand and assess customer requirements
• Guide customers through the online ordering process
Requirements:
• High school diploma or equivalent; bachelor’s preferred
• Fluency in English and French, both verbal and written
• Strong communication and list...