Enhance your career as a Bilingual Customer Support Representative at BGIS, delivering exceptional service in English and French. This fast-paced role ensures client satisfaction through effective communication and prompt support.
As a key member of the Operations Centre, you'll be providing front-line assistance to clients regarding their building maintenance needs. Your responsibilities include managing service requests through various channels and creating work orders for a seamless experience. BGIS seeks candidates who excel in a dynamic environment, meeting key performance metrics to ensure client satisfaction.
Key Responsibilities:
• Learn client account details and service management systems
• Handle inbound service requests through calls and emails
• Accurately prioritize service requests for timely fulfillment
• Communicate effectively with facility managers and service providers
• Maintain client confidentiality and conduct work professionally
Requirem...