Provide exceptional bilingual support as a Customer Service Specialist at Mabe in Moncton. Handle inquiries and manage service requests for appliances efficiently and professionally.
Mabe seeks a fluent bilingual candidate for the Customer Service role in Moncton. Your primary responsibilities will include answering inbound calls, addressing warranty questions, and booking service calls. You'll utilize multiple software applications to complete transactions and follow up on customer commitments while resolving escalated concerns promptly.
Key Responsibilities:
• Receive inbound customer calls for appliance inquiries
• Manage warranty requests and service call bookings
• Complete transactions efficiently in real time
• Utilize various software applications dynamically
• Follow up on commitments to ensure resolution
Requirements:
• Bilingual in French and English fluently
• Minimum two years of customer service experience
• Strong team collaboration skill...