Elevate customer experience with Mabe as a Bilingual Customer Service Specialist in Moncton. Handle inquiries in both French and English regarding appliance warranties and service bookings.
Mabe is seeking a fluently bilingual candidate for its Customer Service Centre in Moncton. This role involves receiving inbound calls and efficiently addressing customer requests with strong attention to detail. Candidates must have a minimum of two years in customer service, be proficient with multiple software applications, and be available during set hours.
Key Responsibilities:
• Handle customer inquiries about product warranties and service calls
• Manage transactions in real time while multitasking
• Follow up on commitments and escalate unresolved issues
• Work collaboratively within a highly interdependent team
• Maintain accurate records and provide feedback
Requirements:
• Fluent in French and English
• College or University degree or equivalent experience
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