JOB DESCRIPTION
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (French/English)
Primary Duties and Responsibilities :
Handle inbound & outbound calls from & to customers Input data & orders into the dedicated software system Coordinate with warehouse team to collect concise information & provide customers service excellence Service customer requests for quotes and orders received through multiple channels of communication (email, phone, salesforce CRM) Convert quotes to orders Recording customer interactions in CRM for consistency in customer relations Resolving customer complaints, escalating as required Consult with sales on commercial and technical issues as required. Assist customers with accurate transactions and industry specific product information. Provide conveyor recommendations and technical assistance for conveyor belting solutions.