**Job Summary**We are seeking a bilingual (English/Spanish) Customer Service Representative to join a high-performing healthcare support team.This role involves assisting patients and families by handling high call volumes in a fast-paced environment with professionalism, empathy, and efficiency.You will play a key role in helping underserved communities navigate healthcare services, including medical appointment scheduling, transportation coordination, and interdepartmental communication.
**Key Responsibilities**- Respond to inbound calls regarding medical appointments, scheduling, cancellations, and provider availability.
- Schedule patient transportation and coordinate with medical facilities, pharmacies, and insurance providers.
- Provide accurate information about specialty services and behavioral health programs.
- Transfer calls and direct inquiries to the appropriate departments as needed.
- Escalate complex cases to supervisors or management with clarity...