Step into a fulfilling role as a Bilingual Customer Service Representative. Use your bilingual skills to provide top-notch service and foster meaningful relationships with clients.
We seek individuals with a solid 2-year background in customer service, preferably within a call center. A proactive attitude combined with proficient communication and organizational skills is vital. Candidates should also be comfortable using Microsoft Word, Excel, and Outlook in daily operations.
Key Responsibilities:
• Handle and resolve incoming and outgoing customer calls
• Identify issues and research effective solutions
• Document all interactions accurately in the database
• Provide upsell opportunities for products and services
• Engage in training for ongoing development
Requirements:
• Minimum 2 years in customer service roles
• Bilingual proficiency in English and French
• Strong skills in Microsoft Word, Excel, and Outlook
• Excellent time management and orga...