Deliver exceptional service as a Bilingual Customer Service Representative with Intact in the Claims Department. Engage clients through high-volume inbound calls while maintaining exceptional documentation and performance metrics.
In this full-time role, you'll become a vital part of Intact's claims team, focusing on inbound inquiries and new claims. Multilingual proficiency in French and English is essential, as you guide clients with empathy through often complex insurance issues. Bring your superior organizational skills and resilience to a fast-paced call center environment, ensuring clarity and quality in every interaction.
Key Responsibilities:
• Answer inbound calls regarding claims and inquiries
• Document conversations accurately for claims processing
• Initiate conversations with empathy about policy issues
• Maintain quality service and low hold times
• Execute multiple tasks in a dynamic environment
Requirements:
• Bilingual in French and English ...