This role is based out of our Markham office, and requires an in-office presence of 3 fixed days per week: Tuesdays, Wednesdays, and Thursdays. 

The Bilingual Customer Service Representative will be responsible for providing high quality, professional day-to-day white glove service to customers and Sales Representatives. The ideal candidate will manage requests/queries and provide support with an emphasis on building and nurturing customer relationships.  This position fulfills customer orders, provides support for new accounts, assists the Sales Team with requests, as well as ensures adherence to customer service standards.

KEY RESPONSIBILITIES:

• Professionally handle incoming phone/email requests from customers/Sales Representatives to ensure that requests are resolved promptly and thoroughly
• Maintain a positive, empathetic, and professional attitu...