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Position Details
Description
Key point of contact for all customer service inquiries relating to general customer service and website customer service.Work with the internal team to develop solutions and provide timely feedback to customers.Ensure the smooth operations of the website by assisting customers and store staff by rerouting, cancelling, adjusting, editing, refunding, and returning orders, and handling complaints by phone and by email.Support store staff with the order management system, processes, and procedures.Answer customer inquiries about product availability.Analyze current processes and procedures and identify ways to improve.Assist in training and development of new members of the Customer Service team.Attend meetings with the Digital & E-Commerce Manager to discuss initiatives and activities.Assist with the monitoring of phone coverage.Must be...