Join Irving Oil in Edmundston, NB, as a Bilingual Customer Service Agent focused on optimal customer engagement and support. You'll handle inquiries and order processing effectively in this full-time role.
At Irving Oil, you'll serve as the primary point of contact, ensuring every customer interaction meets high standards. This position requires processing heating oil and diesel orders, managing account updates, and resolving customer concerns efficiently. Your experience in customer service will be essential to delivering solutions that enhance customer satisfaction.
Key Responsibilities:
• Take customer orders for heating oil, propane, and diesel
• Verify and update account information accurately
• Provide solutions to customer issues and escalate when necessary
• Collect payments and perform basic credit services
• Handle after-hours customer support tasks efficiently
Requirements:
• High school diploma or equivalent required
• Relevant customer service...