Enhance your career as a Bilingual Customer Service Agent at Mabe in Moncton, New Brunswick. Support customers with inquiries and service bookings for appliances while showcasing your bilingual skills.
Mabe is seeking bilingual specialists for their Customer Service Centre in Moncton. This role requires fluency in French and English, along with strong customer service skills and two years of experience. You will efficiently handle calls, manage multiple software applications, and escalate unresolved issues, ensuring customer satisfaction.
Key Responsibilities:
• Handle inbound calls for customer inquiries and service bookings
• Manage transactions and follow up on commitments timely
• Utilize multiple software applications simultaneously
• Identify and escalate unresolved customer matters
• Collaborate with team members in a supportive environment
Requirements:
• Fluency in French and English
• College or University degree or equivalent experience
• Min...