Elevate customer satisfaction as a Bilingual Customer Service Specialist at Mabe, helping Canadian clients with inquiries and service bookings. Leverage your fluency in French and English to enhance the customer experience.
This role requires you to handle inbound customer calls efficiently, addressing product warranties and booking services. You'll multitask effectively using software applications while ensuring timely follow-ups on commitments. Join a highly interdependent team where your strong customer service skills will shine.
Key Responsibilities:
• Manage inbound customer inquiries regarding product warranties
• Book service calls for appliances in a timely manner
• Utilize multiple software applications simultaneously
• Follow up on commitments and escalate unresolved issues
• Ensure a strong focus on customer satisfaction
Requirements:
• Bilingual in French and English fluently
• College or University degree or equivalent experience
• Minimum ...