We are looking for talented professionals with passion for customer experience to join the international team of our client, a global company within the travel assistance industry. If you enjoy helping customers, solving situations efficiently, and identifying opportunities to create additional value through service, this opportunity could be a great fit for you.

Overview

As a Bilingual Customer Expert, you will support customers through multiple communication channels, assisting them with inquiries related to travel assistance services, resolving situations in a timely manner, and identifying opportunities to promote additional solutions when appropriate.

Main Responsibilities

• Provide customer support via phone, chat, and email.
• Assist customers with service‑related inquiries and requests.
• Deliver a positive, empathetic, and solution‑oriented experience.
• Identify upselling opportunities based on customer needs.