Bilingual Customer Excellence Associate

Location: Brampton, ON
Type: Full-time, Permanent
Language Requirements: Bilingual (English and French)

Job Summary

Process customer orders, requests, and inquiries promptly and accurately to meet customer requirements. Possess thorough knowledge of the business, its capabilities, principals, products, and the customer’s industry and needs. Treat internal and external customers with professionalism, respect, courtesy, and helpfulness. Help customers efficiently, effectively, and accurately, utilizing available resources to exceed expectations. Assess situations, understand requests, determine root causes, assign corrective actions, prioritize and manage time, and demonstrate effective problem‑solving skills.

Key Responsibilities

Act as a brand ambassador while promoting core values, develop and maintain relationships with customers, and manage tasks efficiently to...