Take on a key role in customer relations as a Bilingual Customer Care Representative. Assist customers effectively in both English and French while managing order processes and service inquiries.
In this customer-centric position, you'll be tasked with handling correspondence and ensuring order accuracy. Your responsibilities include same-day data entry of purchase orders and providing essential order confirmations. You'll also generate metrics to ensure ongoing customer satisfaction and participate in coordination efforts with the sales and marketing team.
Key Responsibilities:
• Manage direct correspondence with customers
• Enter purchase orders promptly in the ERP system
• Provide confirmations and resolve order discrepancies
• Handle customer inquiries and requests effectively
• Report on customer service metrics regularly
Requirements:
• Minimum 2 years of customer service experience
• Associate’s Degree or relevant business certification
• Fluent ...