Drive customer satisfaction as a Bilingual Customer Care Representative at Core-Mark in Milton, Ontario. This role requires fluency in French and English for helping customers across various communication channels.
Core-Mark is seeking a dedicated representative for a 12-month contract position. You will handle customer inquiries through phone, email, and in-person requests while ensuring prompt and efficient service. Your role is pivotal in addressing customer needs, guiding inquiries to the right departments, and maintaining account accuracy to ensure every customer feels valued.
Key Responsibilities:
• Respond to customer inquiries across multiple platforms
• Inform customers about products, pricing, and shipping
• Process credits, mis-picks, and order adjustments
• Conduct account research and resolution
• Maintain accurate records and prepare necessary reports
Requirements:
• One year of call center experience required
• Fluency in French and English<...