Deliver exceptional customer service as a Bilingual Customer Care Associate with HD Supply Canada. Support customer inquiries efficiently through various communication channels in a remote setting.
This 6-month contract role requires bilingual proficiency in French and English and involves handling customer orders and resolving issues promptly. Ideal candidates have 0-2 years of experience in customer service, are adept with Salesforce or similar CRM, and can work effectively from home.
Key Responsibilities:
• Respond to inquiries via phone, email, and fax
• Follow up to meet service expectations
• Suggest alternative products when needed
• Resolve customer issues with promptness
• Utilize computerized systems for tracking and support
Requirements:
• Bilingual in English and French preferred
• 0-2 years in customer service roles
• Proficient in Salesforce and Office Suite
• Effective remote working capabilities
• High School diploma or GED preferr...