Are you looking for a stimulating and dynamic job in the surrounding area of Saint John? Would you like to be part of a team that believes in your potential and of a great company that will help you advance in your career? This is the job for you! We are currently looking for two Bilingual Customer & Technical Support Representatives (XNAJP00026353) for one of our clients. What is in it for you: A salary of $20/h 12 months contract with strong possibility of permanency Rotating shifts must be available from 8 am to 6 pm On-site position Responsibilities: Provide an excellent customer experience Solve customers hardware, software, and networking problems at first contact using multiple systems and software tools Resolve incoming customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary Resolve issues on the first call and engage escalated groups as appropriate Contribute to knowledge systems to enhance the solutions the co...