Job Description
The Bilingual Client Service Representatives primary objective is to act as a plan administrator on behalf of our outsourced clients. They are responsible for managing the 1-800 call and email inquiries from employees regarding benefit inquiries, premium and payroll deductions and eligibility issues.
This position is located in Winnipeg .
What you will do
Provide guidance to employees/members of outsourced clients who have questions about or problems with their benefit option choices Provide telephone support to outsourced clients on GroupNet for Plan Administration, GroupNet Flex and EAS with inquiries on benefit coverage available, premium calculation, claim submission procedures Respond to Email inquiries Communicate with Benefit Payment Office and client to resolve eligibility and claim settlement issues Assist in ongoing maintenance of employee/memb...