Take the next step in your career as a Bilingual Client Engagement Specialist at YouSet, working 100% remotely. This role requires strong customer service skills to assist clients in both French and English.
In this position, your expertise in customer service will shine as you support clients with their insurance needs. With at least 5 years of experience, you will handle client interactions, documentation, and follow-ups tailored to individual policy needs. Strong communication abilities and teamwork will be key to your success.
Key Responsibilities:
• Manage client inquiries about home and auto insurance
• Initiate proactive follow-ups to assess client policies
• Deliver exceptional service through multiple communication methods
• Record client interactions and activities in the CRM
• Collaborate with the customer service team to enhance satisfaction
Requirements:
• At least 5 years experience in customer service
• Effective communication skills in both...