Be at the forefront of service excellence as a Senior Consultant for Incident Management at Bell. This hybrid role focuses on customer-centric problem-solving across advanced technology sectors.
In this position at Bell, you will take charge of Problem and Incident Management processes, enhancing the customer experience through innovative solutions. You’ll facilitate meetings among partners and ensure effective communication across all teams, maintaining a focus on risk assessment and service improvements. Your analytical skills will be critical in identifying issues and developing strategic actions for resolution.
Key Responsibilities:
• Design and implement customer-centric solutions
• Actively address and resolve problematic service trends
• Review and manage Post Incident Reports effectively
• Host governance meetings with service partners
• Provide updates to account managers regularly
Requirements:
• 5+ years of relevant industry experience
• Detaile...