Elevate your career as a Technical Analyst with BCGEU in Victoria, BC. This full-time role involves enhancing customer desktop infrastructure and providing top-notch support for executive clients.
As a Technical Analyst within the Technical Engineering Services division, you will work directly under Manager Aaron Canning. Key responsibilities include resolving complex technical issues and supporting VIP clients in a distributed IT environment. Your expertise in Windows, MacOS, and Microsoft Azure will be essential for effective service delivery.
Key Responsibilities:
• Analyze and resolve customer service requests
• Provide support for Level 2 and 3 tickets
• Assist VIP users with technical issues
• Monitor incidents and ensure prompt resolutions
• Conduct testing for application deployments
Requirements:
• Relevant degree or equivalent experience
• Technical skills in Windows and MacOS systems
• Experience with Microsoft Office and Active Directory
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