As a Junior Back Office Agent, you will

• Collaborate with internal and external stakeholders to ensure excellent customer support;
• Participate in the Scrum process and monitor operational queues;
• Responsible for handling Special Cases (RG and DPO issues), collaborating with internal compliance and legal processes;
• Perform CSAT analysis, focusing primarily on promoters and passives, with occasional attention to detractors;
• Identify and highlight opportunities for process improvement;
• Conduct daily calls for alignment and improvement initiatives.

What you will bring

• Experience in online customer service;
• Product knowledge will be considered an asset;
• Strong analytical and prioritization skills;
• Active listening skills;
• Proficiency in PC skills and MS Office, G-Suite;
• Advanced communication skills;
• Availability to work in shifts (24/7), includin...