Enhance customer experiences as a Front Line Leader in Auto Claims Appraisal with Aviva Canada in Oakville, ON. Drive your team’s success while maintaining a strong focus on customer service.
As a Front Line Leader at Aviva, you will support the Appraisal teams committed to delivering efficient and accurate service. Your responsibilities include coaching your team, reviewing claims, and leading performance initiatives. Be part of a culture that values inclusion and collaboration while striving for continuous improvement.
Key Responsibilities:
• Coach team members to deliver exceptional customer service
• Oversee claims transactions and provide necessary guidance
• Conduct file audits and performance assessments
• Work collaboratively with other claims leaders on operations
• Ensure compliance with standard operating procedures
Requirements:
• Experience in customer service and team management
• Understanding of claims processes and appraisal procedures
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