Would you like to provide support in the operation of airlines' IT systems? Do you like to solve problems and be driven by various tasks? Join the Operation Team of Lufthansa Systems and be part of a dynamically changing area!
Your days will be meaningful in an organization where people are at least as important as systems. We provide mentored learning and you will have the opportunity to participate in various trainings that promote your professional and personal development. Your responsibilities will include Professional handling and management of customer inquiries (by phone and e-mail)
Logging incidents and providing professional support at an L1 level
Close cooperation with the second-level support team to gain a deeper understanding of application operations and related troubleshooting processes
Categorization, prioritization, and administration of incoming tickets/issues
Maintaining contact with customers, service providers, and other departments
Notifying use...