Role Summary

As an AV technician - Webcasting Public Sector you will actively contribute to customer retention and growth, by managing client relationships, ensuring successful service delivery of our ECS Self Service Webcasting platform, identifying upsell opportunities and handling administrative tasks, while collaborating internally to optimize the value proposition.

Key Accountabilities:

• Relationship management: make tactical and strategic contacts at the management level (e.g. Investor Relations, Marketing & Communication, Compliance officer, public organisations, etc.) through client networks and other channels. Contribute to customer satisfaction by applying proper attention.
• Client success: ensure that the service/product is successfully delivered to the client and communicate with the client to fix potential issues. Identify cross-selling possibilities
• Product and market, knowledge and development: build speci...