Key Responsibilities

• Gain a deep working knowledge of the omnichannel contact center industry.
• Participate in off-site and on-site training focused on the Genesys PureCloud solution.
• Provide strategic support to Sales, including demonstrations, architecture designs, and RFPs.
• Align with Sales, Product Management, Product Support to ensure our customers deliver exceptional experiences to their customers.
• Ongoing interest in contact center and focus on technology trends.

Minimum Requirements

• Bachelor’s degree. Focus in Computer Science, Engineering, Computer Technology or Business preferred.
• 0-2 years of business experience post university graduation.
• Demonstrated skills with Microsoft front-office products (e.g. Word, Excel, PowerPoint, Outlook, and Visio).
• Established skills with both online and on-site demonstrations.
• Excellent interpersonal, technical, and written c...