**About the Role**
As a **Associate Program Manager** within the **Delivery LatAm Customer Support team**, you'll take ownership of strategic initiatives that aim to reduce customer defects and improve financial efficiency across our support ecosystem. You'll bridge the gap between data and execution - analyzing key friction points, prioritizing opportunities, and driving projects with measurable impact.
This role requires a strong balance of business thinking and analytical depth. You'll collaborate with cross-functional teams (Product, Ops, CommOps), lead root cause investigations, and ensure that insights translate into scalable, long-term improvements. If you're passionate about solving complex problems, influencing through data, and making a direct impact on customer outcomes, this role is for you.
**What you'll do**:
- Lead the analysis and execution of initiatives to reduce Defect Rate (DR) across top issue categories in the region
- Partner with CommOps, Product ...