Join TELUS Digital as an Associate Principal driving AI and CX strategies that transform customer interactions. Enjoy the benefits of hybrid or remote work from anywhere in Canada.
In this pivotal role within the Strategy team at TELUS Digital, you will lead AI transformation initiatives for contact centers. Your 5-10 years of experience in consulting or tech strategy will guide your efforts to bridge strategy and technology. Utilize your expertise in Conversational AI and emerging technologies to build value-driven business cases and champion innovative CX solutions.
Key Responsibilities:
• Define UX features and success metrics for AI deployments
• Move projects from theory to practice with AI strategies
• Collaborate on the development of AI business cases
• Assess and prioritize AI opportunities for customer enhancement
• Continuously advance the CX Product roadmap
Requirements:
• 5-10 years in management consulting or digital strategy
• Familiarity wi...