Job Description
Role: ITSM Manager - Data Analytics
Location: Onsite/ Ireland-Dublin
Who are we looking for?
We are looking for 10+ years’ experience in ITSM (IT Service Management) to manage the end-to-end delivery, design, and support of IT services, ensuring to align with business needs using frameworks like ITIL.
Technical Skills:
10+ years of experience in ITSM to manage designing, implementing, and improving ITIL-based processes such as incident management, change management, and service requests.Well versed in ServiceNow IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM) capabilitiesStrong understanding of ITIL methodologies, ServiceNow/Jira toolsStrong communicator who can collaborate effectively with technical and non-technical stakeholdersCommunication skills, especially for explaining technical concepts to nontechnical...