MISSION: Support the department head in developing and implementing the departmental strategy established at the hotel, committed to achieving excellence in customer satisfaction and optimizing the economic and human resources under their responsibility.

Main responsibilities:

• Coordinate and support daily Front Office operations, ensuring efficient service and compliance with company standards
• Supervise check-in/check-out procedures, cash handling, and guest requests
• Handle guest complaints and ensure high levels of customer satisfaction by anticipating needs
• Maintain effective communication with housekeeping and other departments
• Drive upselling activities and contribute to revenue targets
• Ensure adherence to operational procedures, quality standards, and safety regulations