Key Relationships



Maintain inter-departmental relationships to ensure seamless customer service.



Key Responsibilities



+ Assists the Front Office Manager in all aspects of their duties.

+ Assist Front Office Manager in execution of the management of staff.

+ Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition.

+ Monitor Front Office and particularly Guest Relations personnel, to ensure IHG members, known repeat guests and other VIPs receive special attention and recognition.

+ Control the availability of rooms, room types, accuracy of room counts and rate categories.

+ Maximize occupancy, revenue and average rate while maintaining high service standards.

+ Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to.

+ Turn away guests if occupancies de...