What you will be doing:

• Manage F&B Service: Communicate opportunities to enhance Food and beverage offerings with Executive Chef and Director, Fairmont Gold. Share guest feedback and assist in determining the Fairmont Gold Lounge menu, manage food costs, ordering, and presentation.
• Operational Management: Manage daily operations of Fairmont Gold, overseeing Guest Services and Lounge operations.
• Exceptional Service: Consistently provide professional, friendly, and engaging service to ensure an unforgettable experience for Fairmont Gold guests.
• Leadership: Lead, manage and inspire the Fairmont Gold team, to continuously elevate their service and offerings to an exceptional level. Conduct coaching and performance management where required.
• Training & Onboarding: Oversee onboarding of new colleagues to ensure r...